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Beginner Level 2
Can Samsung bring back "Device initialization" option in Smart switch so that everyone can use this to reupdate the phone completely. I encountered an update issue for SMR August 1 2020. Now my Bluetooth and WiFi is not working. Tried all possible ways including service center. But unfortunately I am not staying now in the country of purchase. So they were unable to reinstall the stock firmware.
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Active Level 8

Dear Samsung Member,


Greetings from Samsung Customer Support!


We apologize for the inconvenience caused to you. We would request you to kindly raise your concern under the Ask Question section from Samsung Member Application with more details, so that we can help you out with this.
Samsung member application > Click on get help > Send feedback > Ask question.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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