Original topic:

Travelling abroad

(Topic created on: 12-20-2023 11:12 PM)
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B2BXI
Active Level 2
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Galaxy S
Hi,

Can anyone help me how to find theft phone? I am having S23 ultra and was stolen in sào paulo, my samsung account has been deleted from my phone. Please guide how to get my phone back.
10 Comments
Samsung_specialist
Community Manager
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Galaxy S

We would like to extend our sincere apologies for the unfortunate situation you are facing with your stolen phone. We understand the distress this may cause, and we are here to provide you with the necessary information.
Please be informed that our Find My Mobile feature, which is primarily based on the Samsung account associated with the device, can be instrumental in locating a lost or stolen phone. However, if your Samsung account has been deleted, it becomes challenging to utilize this feature for phone recovery.

Unfortunately, in the absence of a linked Samsung account, there is no way to locate the phone using Find My Mobile. We deeply regret any inconvenience this may cause.

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