Touch problem

[Zalak18]

Is anyone facing a touch problem or multi touch problem in Samsung Galaxy S23 Fe while the phone is in charging? 

Also is there anyone who knows the solution for it? 

[harshit_sh023]

Yes me also facing this issue in mostly lock screen while charging and not charging

[shobhut]

Bro please update you goggle play system update and on touch sensitive 😊😊

[Zalak18]

It is upto date only

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● Remove the screen protectors and cover from the device once and check the issue after restarting the device.
Path: Press the power and volume down keys simultaneously for a few seconds.

● Clear app cache: Settings > Device care > Storage > CLEAN NOW.

● The clear cache memory of a particular application: Settings > Apps > Now pick the app you like to clear off the cache memory > Storage > Clear Cache.

● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

● Enable/ Disable sensitivity touch: Settings> Display >Touch sensitivity.

● Avoid usage of mobile phones during charging. Usage of the mobile phone when charging may cause slow charging issues. So we recommend you avoid the usage of the mobile phone while charging.

● Check space availability: Settings > Device Care >Storage.

● Keep your app updated: Tap on Google Play Store app or Galaxy Store> Manage apps & device> Apps available to update> If you want to update apps individually, tap See details and then tap the Update button next to the app you would like to update.

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Zalak18]

Tried every possible thing i can. Also visited the nearest service care, but I am really disappointed with the service provided by the care. Also till today, I am facing that problem & have not got any support for the same.
Whenever the phone is connected with the charger & it's plugged in, I am observing kind of frame drops, mistouch.
As soon as you unplug the charger, the phone resumes normal

[Zalak18]

Also, my charger & cable is under warranty, and i am finding that the problem is with the charger & cable, if possible do help me out & kindly replace it