Everything was working fine in my mobile until the6.1 one UI update. A white patch appeared out of nowhere in the left status bar/toolbar and horizontal green lines from left side of the screen.
When I searched online, found that many user got affected by such issue and Samsung S22 is also a victim of display issues during update. As mentioned in many articles/forum posts, these lines disappear temporarily when battery mode is enabled/refresh rate is decreased.Apparantly this display issue is caused by the changes made in 6.1 one ui update related to battery optimization. While going through posts related to this issue, I found that mysecondary Samsung device is also affected by this One UI update. Currently, I am delaying the update on my secondary device to avoid potential risks that come with the package.
It is particularly ironic that Samsung continues to prompt its users to update to the newer versions despite finding the presence of such issues in the latest update. Now, there is even delay in providing timely Android updates.
I went to a Samsung service centre and they asked me to leave my phone with them for further analysis. After 3 days, they responded that the presence of physical damage (two small dents in the top and bottom metal frame) prevented them from definitively determining whether the display issue was caused by physical damage or the software update. And added that I should pay in full to change the display(approximately 20,000 - the exact figure was not provided) Despite my repeated explanations during each visit that the issue stemmed solely from a software update and that the pre-existing physical damage was unrelated, the representative insisted that their team could not determine the root cause due to the physical damage. She maintained that display replacement was necessary to resolve the issue and that I should bear the full cost if I am to change display.
Samsung promotes the Galaxy S series as its flagship mobile device line. So they should have been more careful in testing updates in these mobiles. At a bare minimum, Samsung should take up full responsibility when such unique issues arise, rather than attempting to mislead customers into bearing the full cost for a problem they created.
I request a satisfactory resolution to this issue. This is more crucial than solely focusing on expanding the user base by reducing mobile price.
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
As per your concern, we would request you to please share your contact details on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select Ask question> select the appropriate issue category> Type your query and send.)
