The secure folder of my phone does not open

[HAM2721]

The secure folder of my phone does not open No, I don't know what the problem is But the message But the message says that the root program is active root Does anyone know what root is Please give me information..Thank you for your time 

[Farah7745]

Most welcome. Reset your phone InshaAllah your phone problem resolved.

[HAM2721]

I performed it, but it did not go well.dear friend