The fingerprint recognition performance of your phone can be affected by various factors. If you are having issues, please check the condition of your phone's screen protector, whether or not the phone is wirelessly charging.
You can also check the below link for further troubleshooting steps:
If the problem persists after trying these steps, please send us an Error Report by following the steps below:
1. Head to the Members app. 2. Select Get Help > Error Report. 3. Tap 'OK' to send System Log Data. 4. Choose the symptom and include as much detail as possible.
To ensure that your logs accurately reflect the issue you're experiencing, please submit your report within 5 minutes of encountering the problem. Our engineers will then investigate and provide you with a solution via the Members app.
