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Original topic:

The Epic Camera on Galaxy S21 Ultra

(Topic created on: 07-06-2021 05:21 PM)
Samsung_specialist
Community Manager
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Galaxy S

Who knew a camera could be this revolutionary? With a design that shines inside and out, the new Galaxy S21 Ultra has our most epic camera experience yet.

Check out the new epic Galaxy device here, and make it yours! 

Galaxy S21 Ultra من يتخيل بأن الكاميرا قد تكون بهذا المستوى من التطور؟ بفضل تصميمها المتألق من الداخل والخارج، يمتاز هاتف

 الجديد بتجربة الكاميرا الأكثر إبهاراً على الإطلاق

Galaxy تأمّل هاتف

 الجديد والمبهر هنا، واحصل عليه!

 

 

8 Comments
Carlston
Active Level 5
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Galaxy S
What epic? look at the night shot on my S21 ultra after few updates, I've already reported this and still no proper response from samsung team. I'm very disappointed20210705_001556_495.jpg20210705_001334_494.jpg
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Samsung_specialist
Community Manager
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Galaxy S

Hi,

Please bring your device to a Samsung Service Center to have it checked out by a technician. 

Find the nearest service center to you online on Samsung.com 

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Carlston
Active Level 5
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Galaxy S
I already went to your service center and a technician check my mobile, he just restored factory setying and told me it will be fine but as soon as i got home, took some photos and got the same result
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Carlston
Active Level 5
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Galaxy S
Hi, I brought my device to samsung service center, the technician looked aty device, did a restore factory settings and that's it after that he told me that it'll be fine but nothing happens, still the result! what is this? Please advise if I can ask for a replacement because I think this is a hardware problem 20210709_235132_598.jpg
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Carlston
Active Level 5
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Galaxy S
Compared to the shot on my Note 20 ultra. 20210705_001408_12696.jpg20210705_001528_12697.jpg
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Samsung_specialist
Community Manager
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Galaxy S

Hi there, 

Please try the following steps: 

Please follow the steps below:

1. Press the Power button and open the home screen.

2. Enter to the Camera app now.

3. Open the settings part by the gear icon.

4. Move down to the Reset settings function.

5. Tap on the Reset to confirm.

 

 

If the problem persists, please return to the Samsung Service Center to have it checked out by a technician.

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Carlston
Active Level 5
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Galaxy S
Hi, did what you told me but it didn't work. I got the same result. Please check and picture taken on my Note 20 ultra is way way better than the S21 ultra that should be better as marketed by yours20210707_224718_573.jpg20210707_224520_572.jpg
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Samsung_specialist
Community Manager
Options
Galaxy S

Hi,

Please bring the device to a Samsung Service Center to have it checked out and help resolve the issue. 

Find the nearest Samsung Service Center to you on Samsung.com