Telephoto lens problem

[Ashish15004]

After updating my S21 fe into Android 13 I'm facing telephoto lens problem ,it remains blury and can't take clear moon shots or portrait like earlier.

[Phoenix10]

After the update I wiped the cache partition which solved this issue.

[Ashish15004]

But it doesn't change anything in my device 😔

[Phoenix10]

Another setting I changed in the camera app is that I turned off Tracking auto-focus. Now I manually tap to focus on the moon while holding the phone still. It takes a few tries but gets the job done. Nevertheless Samsung should fix this issue.

[satdidoS21FE]

Yes I have also facing same issue with my device

[Ashish15004]

Have you discussed any where about this issue ?

[GenZi]

I am also getting this issue.
I ve already report an error on member app.

[kooldude7285]

Turn off auto tracking focus and force stop camera app and clear cache.. it should work

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support