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Active Level 9
Samsung has updated the entire Galaxy S20 series this month (including the Galaxy S20 Ultra), which not only includes the April security patch, but also improvements to the camera.

According to initial knowledge, Samsung has got the autofocus problem under control. However, in the last update, there was, unfortunately, a bug newly added.

This bug does not refer to the camera, but to the display of the Galaxy S20 series. Because the display has a slight green tint, which appears sometimes clearer for some users. The majority of the complaints concern the Galaxy S20 Ultra with the Exynos chip. Furthermore, the problem should only occur at higher refresh rates (120 Hz) and a display brightness of less than 30%.

Mainly, the users complained about the problem in some apps such as Samsung Pay, camera, calculator, Snapchat, telegram, PUBG: Mobile and Chrome.

Furthermore, some users report that the problem could be solved with the help of a factory reset. At the same time, this means that this is not a hardware defect, but a pure software problem. Samsung employees have not yet recognized the error. However, this is likely to change later and a software update will be made available.


4 Comments
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Active Level 6
🙄 Who told you to buy exynos **bleep**.
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Active Level 9
mtlb
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Active Level 6
Nothing can be happened. Exynos processor are bad. And you can't change processor. So live with it.
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Active Level 6

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

Thank you so much for reaching out to us. We understand the inconvenience you have faced in past. We sincerely apologies for the same. Further if you are facing any issue with the device currently. We request you to please follow the below mentioned path and share the same with us so that we can investigate further and give you the best possible solution.  

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > send feedback > error report/ask questions).

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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