To Samsung Global and Samsung Gulf Management,
I am writing this to expose the unprofessional and fraudulent behavior of Samsung Support and Eros Group in the UAE. My device (Case #7390128) has been held for 21 days (since Feb 22) with zero resolution.
1. The Disappearance & Privacy Breach: My device actually DISAPPEARED from their system for 3 full days. No one could track it. This is a massive security and privacy concern as the phone contains my wife’s private photos and personal data. This level of negligence is unacceptable!
2. The Maintenance Fraud: To avoid accountability for the massive delay, the service provider has been CANCELLING my maintenance requests in the system (specifically on Feb 22 & 25) without my knowledge. They are manipulating records to reset the "repair timer" and hide their failure from the authorities.
3. Family Impact: My wife has been without a phone for 3 weeks, causing significant distress. As a customer on a tight budget, I cannot afford this level of incompetence and lack of transparency.
