We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We'd like to inform you that your device is eligible for Android 13 in Dec 2022. Depending on the model and country or network operator, supported functions and schedules may change. We request you to please check your updates section from time to time.
If your issue will be not resolved, please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).
Note. please attach the error log file within 15 minutes of the error occurring.
