Original topic:

Storage bug...

(Topic created on: 09-01-2023 04:14 PM)
229 Views
Abhijithep
Active Level 1
Options
Galaxy S
After updateing the Phone to one ui 6 now my device is showing 5 gb of other files it an bug.....? 
3 Comments
Galaxy S
Open Device manager click on storage and clear all app cache ..
0 Likes
iamMUKESH
Active Level 9
Galaxy S
Other files means, its not readable files
Other than videos, music, images, cache is not included in other files.Screenshot_20230901_202321_My Files.jpg
0 Likes
cs_member8
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and request you kindly share the log file. Without a log file we cannot analyze this issue, Also share video clips and images for better understanding and report this issue with the log file. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

0 Likes