Software update

[TanyaCrosby]

Will using smart switch help me to update my phone's software??

[Munatsi399]

Having this you might not be able to update as you already have an issue with your software, but it worth a try, download it on your pc and open smart switch on your device open it on your pc and connect your device and check for updates

[Munatsi399]

But how did it come to this, what happened to get here, was it after updating or?

[TanyaCrosby]

I bought it like that,I've never updated my software

[Munatsi399]

You bought it brand new?.... it could that you are using an unofficial software or something technical.... try using diagnosis here in members, it will check your software for you

[TanyaCrosby]

Yes

[Munatsi399]

So doing some research i discovered that it may be due to regional restrictions, they may also cause this, as from what I see your device is a US variant?... contact support

[Munatsi399]

So try diagnostic using this members app, see what you get for your software

[Munatsi399]

Then we can talk from there

[TanyaCrosby]

Done