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Beginner Level 2

When I was using android 9 in my phone samsung galaxy j6 the battery was all fit. No charging issue, but after the software update into android 10 the battery of my phone charges very slowly. I had factory reset my phone also to overcome this issue but still it has charging issue. So, I request you to please help me to fix this problem at the earliest... 

3 Comments
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Expert Level 5
wait for next update brother or go to service center reinstall software may be slove your problem
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Active Level 6
Many user's of j6 facing issue's after update of Android 10.May be in next update it will be fix
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Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

* Kindly follow the standard charging procedure. i.e please charge the device in switch off condition for a minimum of 10 minutes.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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