When I was using android 9 in my phone samsung galaxy j6 the battery was all fit. No charging issue, but after the software update into android 10 the battery of my phone charges very slowly. I had factory reset my phone also to overcome this issue but still it has charging issue. So, I request you to please help me to fix this problem at the earliest...
Dear Samsung Member,
Greetings from Samsung Customer Support!
Please perform the below mentioned steps to resolve the issue:
* Kindly follow the standard charging procedure. i.e please charge the device in switch off condition for a minimum of 10 minutes.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to Samsung.
Samsung Customer Support