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08-08-2020 06:46 AM (Last edited 08-08-2020 06:47 AM ) in
Galaxy SWhen I was using android 9 in my phone samsung galaxy j6 the battery was all fit. No charging issue, but after the software update into android 10 the battery of my phone charges very slowly. I had factory reset my phone also to overcome this issue but still it has charging issue. So, I request you to please help me to fix this problem at the earliest...
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08-08-2020 09:25 AM in
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08-08-2020 11:05 AM in
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08-11-2020 02:14 PM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
Please perform the below mentioned steps to resolve the issue:
* Kindly follow the standard charging procedure. i.e please charge the device in switch off condition for a minimum of 10 minutes.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support