Original topic:

Slow S20 Ultra charging speed after April update

(Topic created on: 05-01-2020 08:05 PM)
284 Views
VaibhavMoon
Active Level 3
Options
Galaxy S
Has anyone else using S20Ultra noticed drop in charging speed after updates received in April?
Mine is no longer getting charged at same speed even though it says "super fast charging".
14 Comments
immi007
Expert Level 5
Galaxy S
@mapledew so he is the one **bleep** who asked about it... ..
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VINEESHVN
Active Level 3
Galaxy S
same problem my a71
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hedgehog
Expert Level 5
Galaxy S
it doesn't void warranty rooting device voids warranty ask any expert here
VINEESHVN
Active Level 3
Galaxy S
expert told samsung service center is always better solution for this case
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cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and follow the given below steps to resolve the "charging issue":

1)Check physical condition of USB cable:-Check your charging cable (USB cable) for physical damage such as wear and tear, bent prongs etc
2) Safe mode:-Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key.
Note :-To exit safe mode restart the device .

3)Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Tap on Settings>Tap on General Management>Tap on Reset.

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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