Severe Battery Drain Issues on Samsung S24 Ultra

[itsnithin]

Dear Samsung Support,

I am experiencing severe battery drainage issues caused by Google Play services and the Samsung built-in app "Contact Storage." Screenshots of the issue are attached for your reference.

I have noticed that multiple users have reported the same issue on the Samsung forum since the beginning of this year. Unfortunately, the Samsung team has been responding with generic template messages without addressing the real issue. Here is the link to the forum discussion: Samsung Forum Link.

I also visited a Samsung repair center, where I was informed that many users are facing the same problem. Despite the service center's efforts, including sharing logs and installing the latest OS, the issue persists, and they are awaiting a response from the Samsung team.

The severe battery drain and overheating are causing significant concerns about the battery's health. I am seeking immediate attention to this matter, as the phone's battery life and health are seriously affecting my daily life. One of the main reasons I chose the S24 Ultra was for its battery performance, but now the situation is the opposite.

Please provide an urgent solution to this issue.

[itsnithin]

No. Apps only from plastore

[junna]

I recently bought s24plus on June 13. Am facing same issue. Few days back my 26%of battery drained a day because of contact storage issue.
I regret my decision to buy samsung phone. Now I have to put in bat6saver mode to last a day.
Nitin please help me when you sorted the problem.
Thank you

[itsnithin]

Have turned on the parallel app ?

[junna]

Parallel app means?

[itsnithin]

Twin apps . Like two whstapp or 2 Snapchat or telegram

[junna]

Yes, 3whatsapp because I have 3 sim connections from different countries

[Samsung_specialist]

We apologize for any inconvenience this issue may have caused.

To address the battery drain concern, we recommend performing additional troubleshooting steps to identify the root cause of the issue. These steps may include:

1. Update Software: Ensure that your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
   - Step 1: Go to Settings > Software update.
   - Step 2: Tap on Download and install.
   - Step 3: Follow the on-screen instructions.

2. Setup Phase: Your new phone’s battery may initially drain faster as you set up applications and features. This is part of the setup phase, and background operations are optimized during this time. Allow a few days for all background operations and syncing to complete.

3. 5G Service Impact: While connected to a 5G network, your phone may consume more battery than usual due to the high-speed processing of large-capacity data. Consider optimizing overall usage and adjusting background usage limits.

4. Optimization Steps:
   - Open Settings > Battery and device care > Optimize now.
   - Adjust Background usage limits: Settings > Battery and device care > Battery > Background usage limits.

5.  Use adaptive battery: Settings > Battery and device care > More battery settings > Adaptive battery.

If you have attempted these steps without success, we kindly request you to visit the nearest service center for a physical inspection of your device. You can locate your nearest service center using the following link: (https://www.samsung.com/ae/support/service-center/)

[itsnithin]

This is the proof that Samsung team is pasting template messages without reading the content. Kindly stop this procedure and try to listen to users

[docshri]

Yes

[docshri]

I am facing the same issue; I sent error reports through the member's app and a screenshot; it's a shame the s24 ultra expensive phone's battery does not even last 8 hours.