Original topic:

Screen timeout not working

(Topic created on: 09-20-2022 06:56 PM)
shan25
Active Level 1
Options
Galaxy S
I have been using samsung galaxy s10 plus, after android update , the screen timeout or auto lock is not working. I have to tap or lock forcibly by manual to lock the mobile.

Kindly suggest me to fix the problem 
8 Comments
Samsung_specialist
Community Manager
Options
Galaxy S

Hi,

 

For assistance, please visit one of our authorized Service Centers to check it for you. You may refer to the link it will guide you to the nearest service center to your location https://www.samsung.com/ae/support/service-center/

0 Likes
GoldUnseen
Active Level 7
Galaxy S
Did you check in settings for display and screen time out time.?
Check and let me know
0 Likes
shan25
Active Level 1
Galaxy S
Yes , I was verified all settings seems to be everything OK
0 Likes
GoldUnseen
Active Level 7
Galaxy S
So how is now. Thus screen goes of after certain time or not?
0 Likes
shan25
Active Level 1
Galaxy S
No, I verified all settings before I post here, even after validat setting still issue exist
0 Likes
mZoOnY
Active Level 8
Galaxy S
Maybe some app prevents your settings ?
0 Likes
Galaxy S
Hi, it could be because of some background app which have permission to change system settings. Please reset the app preferences and check.
0 Likes
shan25
Active Level 1
Galaxy S
Can u pls guide how to find which app causing the issue or hoe to reset app preferences
0 Likes