Screen not turning off S24 Ultra

[DreadScorpion54]

Hello Guys,

I have recently noticed on my S24 ultra the screen doesn't turn off automatically. 

I have turned off AOD completely, reduced the screen timeout to 15 secs, disabled the rise to wake and disabled the screen on while viewing. 

Still the screen doesn't turn off automatically. Has anybody noticed this recently?

[Pr1nceMani]

Hi. Can you check if you have installed the display assistant plug in for Good Lock! If you have, go into the app, and see if your screen on time is set to 30 minutes? That should be your problem. Unfortunately, you cannit change the time, so unless youre using the app, just delete it and your phone is good to go

[DreadScorpion54]

I don't have display assistant installed. However I did a restart, and then it worked.. Thanks a lot.

[Pr1nceMani]

No problem!

[DreadScorpion54]

I think most issues get fixed with a restart. 😂

[Pr1nceMani]

Lol, that's so true! 🤣

[Samsung_specialist]

We're sorry to hear that you're experiencing this issue.

To assist you further, please try the following steps:
1. Settings > Software update > Download and install > Download > Install now.
2. Go to the Settings => select Device Care =>Optimize now.
3. Run a diagnosis test via Member app :
Download Samsung member app then open the app => diagnosis => Phone diagnosis.
4. Settings -> General management -> Reset -> Reset all settings -> reset.

If the issue persists, we recommend visiting your nearest service center. You can find the closest location via this link:
https://www.samsung.com/ae_ar/support/service-center/