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Original topic:

Screen glitchy when locked

(Topic created on: 10-26-2021 08:24 PM)
141 Views
aliogul
Active Level 3
Options
Galaxy S
Hi,

I am experiencing a very strange issue with my s21 ULTRA screen.

When the phone is locked, and i m trying to unlock, sometimes the screen looks like the picture below. It is around the finger print sensor, basically almost half bottom of the screen is like this for less than a second and disappears immediately. 

I only see it when i m raising the phone to unlock, and when i m about to put my finger, i see this. It doesnt happen all the time. 

Anyone knows why? 

image


4 Comments
Tsogo_sam05
Moderator
Moderator
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Galaxy S

Hi, aliogul we apologies for the inconvenience caused, kindly turn your device off and on again. 

Monitor the problem, hopefully, it was just a minor software glitch.

If the issue continues then get back in touch with us and we will advise you on the next steps to follow.

 

aliogul
Active Level 3
Galaxy S
Thanks for the reply, i m sure i turned it off and on again and still faced the issue,but will do again and monitor
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aliogul
Active Level 3
Galaxy S
Still happening
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Tsogo_sam05
Moderator
Moderator
Options
Galaxy S

Hi, aliogul kindly note that your device may need to be booked in for an assessment. Please go to the below link to locate the closest Authorized Service Center to you.

https://www.samsung.com/za/support/service-centre/

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