Original topic:

SamsungS20FE gets switched off by itself

(Topic created on: 04-27-2021 08:37 PM)
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AjuGeorge
Active Level 6
Options
Galaxy S
I've noticed couple of times that, my phone gets switched off by itself and it won't get powered on by pressing the power button. If I have to get it back to working, then I have to hold the power and volume down button simultaneously. Did anyone else face this issue?
6 Comments
eyaminr
Beginner Level 3
Galaxy S
I am facing the same issue with my galaxy m31s.... the problem aroused after the recent software update
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Galaxy S
This is not normal. What you're doing is hot restarting the phone. The phone is not technically off as you said. I have had such experiences often when I had an Xperia.
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SuRRealSaGar
Expert Level 2
Galaxy S
Does that happen while using any apps ?
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AjuGeorge
Active Level 6
Galaxy S
No it happens randomly
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nripen00
Active Level 6
Galaxy S
Check scheduled power on/off ,click on then wait 5 seconds do off again, restart your device
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Samsung_Support1
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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