Original topic:

Samsung s9 plus show only cable charging for this new update

(Topic created on: 05-01-2020 12:56 PM)
145 Views
Mrb
Active Level 4
Options
Galaxy S
Hey Samsung your software more bugs I'm 2 time factory reset the phone but not problem solve im purchase new cable and original charger but same problem show cable charging not fast charging 
hedgehog
Expert Level 5
Galaxy S
shut down helps to charge faster aur waise bhi corona me jana kahan hai 🤔🤔🤔
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Mrb
Active Level 4
Galaxy S
ha bhai main trading krta hu to battery jaldi khatam hota hai..
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Samsung_Support4
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

 

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

1. We always recommend to use genuine Samsung charger for charging your device.

 

2. Check your charging cable (USB cable) for physical damage such as wear and tear, bent prongs etc. If it is damaged then kindly visit your nearest service center to get it replaced.

 

3. Check charger functionality, try to charge your device with some other charger or use your charger to charge some other device.

 

4. Check charging, if rating is 15W or above. Kindly try to charge the device in a non-inverter socket.

Note: Kindly open Device care from Settings > Battery > Please tap on 3 dots(more option) at the top right hand side > please select settings > enable fast cable charging.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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Mrb
Active Level 4
Galaxy S
all things try but not solve this problem
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BOSS0112
Active Level 1
Galaxy S
Bro have your problem got solved
BOSS0112
Active Level 1
Galaxy S
I am facing the same problem from yesterday
BOSS0112
Active Level 1
Galaxy S
Bro how it got solved i get to know plz reply
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Mrb
Active Level 4
Galaxy S
Bro cool down your phone and change charger socket
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BOSS0112
Active Level 1
Galaxy S
Bro full card got changed or only socket got replaced also will at samsung care will they change the socket only I know I am disturbing you mate but thanks for answering me I hope you can understand how I am feeling right now
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Mrb
Active Level 4
Galaxy S
I know bro.. no problem bro please check fast charging mode on or off in battery section
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