Samsung s23 ultra

[hakeem2]

battery drain issue 😑 

[MurKaff]

Istall ifixit app, it displays some information about your device and your battery

[aramis]

Call Samsung in their toll free. They have tools to check the battery even if it is online.

[Samsung_specialist]

Thank you for sharing your concern regarding the battery drain issue on your Galaxy S23 Ultra. We understand how important reliable battery performance is, and we apologize for the inconvenience you are experiencing.

Battery drain can be influenced by several factors such as background app activity, network conditions, display settings, and ongoing system processes, especially after app installations or updates. To help optimize battery performance, we recommend checking the following:

• Ensure the device is updated to the latest available software version for your region.
• Review battery usage details to identify applications with high background consumption.
• Enable battery optimization for apps that are not frequently used.
• Reduce screen brightness and review display-related settings if necessary.
• Restart the device after updates to allow the system to stabilize.
• If you continue to experience excessive battery drain despite these steps, this may indicate abnormal power consumption or a battery-related issue.
• In such cases, we recommend visiting the nearest authorized Samsung Service Center, where the device will be inspected using official diagnostic tools to assess battery health, software behavior, and overall system performance, and the appropriate action will be taken in accordance with Samsung policies.

You can find the nearest authorized Samsung Service Center using the link below:
https://www.samsung.com/ae/support/service-center/  

We appreciate you taking the time to report this issue, as your feedback helps improve product performance and user experience.