Original topic:

Samsung s21 fe This mobile has the biggest problem of heating. I have been trou

(Topic created on: a month ago)
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amitdangi89
Beginner Level 2
Options
Galaxy S
This mobile has the biggest problem of heating. I have been troubled many times because of this. I have also shown it to the service center many times, but its problem is not getting resolved. Due to which I have to face problems many times and what should I do for this. I am not getting any suggestion or any help from anywhere?
4 Comments
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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archy_techguy
Active Level 4
Galaxy S
Samsung should enable variable refresh rate 120-60 hz switching to save battery 🔋. It is one of the main reasons why this phone gets too hot
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