Original topic:

Samsung galaxy s22+ green line issue

(Topic created on: 09-11-2024 01:21 AM)
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prince123314
Active Level 1
Options
Galaxy S
Is there no offers for s22+ model? (Not ultra) im using my s22+ model from 1 to 2 yrs now and recently after aprils update there is big green line on my screen now there is 1 more pink line cause i updated in august again is there no offer for screen replacements? My phone is not even damaged its just as new as 2 yrs ago just screen damage after software update is there will be no offers for one time free replacements? I contacted service centres they asking me for rs 12,000 to fix my screen its no even my fault then why should i pay this much can anyone help me to know when they will declare one time screen replacement scheme? For s22+ models?
17 Comments
prince123314
Active Level 1
Galaxy S
Ok i try reporting my green line issue with the photo of my screen i hope it helps me out thanks
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goodthings
Expert Level 5
Galaxy S
Your's most welcome.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As you have already visited the service center and they have guided you through the information regarding the part replacement after the physical inspection of your device. And, there is a free-of-cost policy only available for the S22 Ultra for the Horizontal line near the front camera not for model S22 Plus pink line. So, the charges applicable to the repair which was already confirmed by the service team. They will provide you with original parts with genuine cost with a service invoice.

Warm Regards,
Samsung Customer Support

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prince123314
Active Level 1
Galaxy S
So there will be no one time replacement screen for s22+ phones?
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ShahidRaj
Active Level 1
Galaxy S
I also received a gift from samsung after the August update in my samsung s22 plus,IMG_20240910_164525_1000052353_1725967326.jpg
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Rajv
Active Level 6
Galaxy S
All of you need to speak with Samsung care
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