Original topic:

Samsung galaxy s21 ultra 5g

(Topic created on: 01-28-2021 05:50 PM)
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Binsu
Active Level 5
Options
Galaxy S
I pre ordered samsung galaxy s21 ultra 5g but from the moment i got this phone its over heating like anything. Too much heat near camera module. Showed in customer care today and did an back end update but still issue persist. Will be hanfing over phone for replacement. Looks like units are passed without any QC in place.
Notadeveloper
Expert Level 1
Galaxy S
Yeah do it
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kashish201
Active Level 6
Galaxy S
bestbphone hai s21
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kashish201
Active Level 6
Galaxy S
mai use kar raha hu last 4 days
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RakeshJR
Active Level 6
Galaxy S

Hey i got my S21 Ultra on Jan 25th and that day i had this heating issue near camera module as several initial startup process were running in background , 

Its day 4 now and i have no heating issues as the device learnt my usage pattern. You can find this under the Battery Managment , I am getting around 2 days of battery life on normal usage ( insta, whatsapp facebook browsing ) and 23 hours of battery on heavy usage with camera and videos ) 

Phone is running cool no issues so far. I agree on day 1 it was heating a lot. Its a wonderful device , dont return it.

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Binsu
Active Level 5
Galaxy S
1st heating i ignored, 2nd day i used camera for 10 minutes and i could barely hold the phone in hand.Anways have returned phone for replacement.
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RakeshJR
Active Level 6
Galaxy S

Replacement phone might also heat when camera is on , this is with all companies , anyway once you put on a case for protection you wont feel a thing

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Binsu
Active Level 5
Galaxy S
boss i am using phone for quite sometime now and can differentiate between what is normal heating and what is abnormal one😀😀
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RakeshJR
Active Level 6
Galaxy S
okay sure do let us know your observations after you receive the new phone, if it's still the case case all s21 users are plagued with it
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Binsu
Active Level 5
Galaxy S
sure👍
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Samsung_Support1
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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