Original topic:

Samsung galaxy S20 plus after the update

(Topic created on: 04-26-2020 04:24 PM)
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ganeshk94
Expert Level 5
Options
Galaxy S
After the recent  update 

1.Heating issues is solved to a extent. 
2. Charging is still slow .
3. Feeling the battery is draining more compared to before the update.

13 Comments
ganeshk94
Expert Level 5
Galaxy S
yes
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Drosh
Active Level 4
Galaxy S
yea facing all d same issues...think this update is just for green tint nothing more
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ganeshk94
Expert Level 5
Galaxy S
yes
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Samsung_Support4
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

 

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

1. We always recommend to use genuine Samsung charger for charging your device.

 

2. Check your charging cable (USB cable) for physical damage such as wear and tear, bent prongs etc. If it is damaged then kindly visit your nearest service center to get it replaced.

 

3. Check charger functionality, try to charge your device with some other charger or use your charger to charge some other device.

 

4. Check charging, if rating is 15W or above. Kindly try to charge the device in a non-inverter socket.

Note: Kindly open Device care from Settings > Battery > Please tap on 3 dots(more option) at the top right hand side > please select settings > enable fast cable charging.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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