cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Samsung chat registration fail

(Topic created on: 11-06-2022 02:56 PM)
1532 Views
Sameertarapathi
Active Level 1
Options
Galaxy S
Hi all,

I am not able to register the Samsung chat feature on my galaxy s22 ultra. 

Every time I try to register I get a failed message. Can someone please help? 

I also tried deleted the cache going to app settings but didn't help. 
3 Comments
sabithmuhamed
Active Level 2
Galaxy S
Try via Website
0 Likes
Samsung_specialist
Community Manager
Options
Galaxy S

Hello,
Kindly follow the below steps:

1. Verify your carrier service status.
Verify that your account is in good standing and that your service is active. You may need to call your service provider.

2. Check your signal.
Make sure you have an active data connection to your carrier. Temporarily disable Wi-Fi and check for at least a 3G signal in the status bar.
Alternatively, if your phone and carrier support it, make sure Wi-Fi calling is enabled.

3. Clear the Message app's cache.
Open Settings, then browse to and tap Apps.
Locate and then tap Messages.
Tap Storage.
Tap Clear cache.

4. Restart your phone.
Rebooting your phone will help it reconnect to the cell network and can clear up any temporary app issues that may be stopping messages.

Swipe down from the top of the phone with two fingers to open Quick settings.
Tap the Power icon.
Tap Restart, and then tap Restart again.

Let us know if this helps!

0 Likes
Anonymous
Not applicable
Galaxy S
No
0 Likes