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07-20-2020 06:47 PM in
Galaxy SDear Samsung,
This issue persists for almost more than a month.
For which exact line ups this issue persists, I do not know. But I have a feeling it's especially for the s10 versions (I have a s10e).
Multiple posts have been made, with exactly the same problem, with (almost) no reply from samsung:
https://r2.community.samsung.com/t5/Galaxy-S/3rd-Party-apps-Camera-issues/td-p/4681932
What is the problem?
It's not the fault of a specific 3rd party application, because many people have the same problem with samsung phones for almost any 3rd party app. Instagram, snapchat, facebook, whatsapp for example (probably more).
Have exactly the same problem with the camera;
if I take a picture using 3rd party apps like whatsapp, facebook messenger or snapchat the picture comes out a lot darker then in the frame during focusing.
When you focus on a dark area, brightness is automatically corrected (increased in this case). But when I snap the picture, the actual phote that is taken is a lot darker.
For example; You open snapchat, you are focusing your phone to make a picture, you think "this is going to be a nice picture, nice lightning." You press the button to shoot the picture and BAMM, the photo is suddenly a lot darker than when you where focusing the camera?
If I use the Samsung camera app, all is fine so I have no problem with the official samsung camera app.
I hope that the issue is clear. I hear many people saying that this problem is caused after the update of 13th of june.
Me personally, I do not know if this is the exact date that this problem first accured. But I do know that I have never ever had this problem before. Until since more or less a month ago.
Solved! Go to Solution.
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07-20-2020 11:46 PM in
Galaxy SSAMSUNG PLEASE WAKE UP
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12-02-2020 04:01 PM in
Galaxy SIssue still exists. Now already Dec 2020 !!!!
What does seem to help is to switch between front and back camera just before taking the picture......
A fix from Samsung would be nice though ..........................
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08-14-2021 10:30 AM in
Galaxy SSobbbbbmade account to say u saved my life thank you x
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07-21-2020 10:46 AM in
Galaxy SSame problem with my note 10 plus. Waiting........
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10-04-2020 08:38 PM in
Galaxy Ssame issue here... note 10+
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07-23-2020 08:22 PM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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07-26-2020 07:41 PM in
Galaxy SPlease fix this issue
It's really annoying and shouldn't exist
Im on my s10
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09-22-2020 02:39 AM in
Galaxy SYou guys forgot note 10 !!! We have the same issue. (Note 10+5g exynos here)
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08-02-2020 12:10 PM in
Galaxy SSame issues here - Galaxy S10e