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Active Level 1

Dear Samsung,

 

This issue persists for almost more than a month.

For which exact line ups this issue persists, I do not know. But I have a feeling it's especially for the s10 versions (I have a s10e).

 

Multiple posts have been made, with exactly the same problem, with (almost) no reply from samsung:

 

https://eu.community.samsung.com/t5/galaxy-s10e-s10-s10-s10-5g/since-june-13th-update-pictures-taken...

 

https://eu.community.samsung.com/t5/galaxy-s10e-s10-s10-s10-5g/3rd-party-app-pictures-darkening-with...

 

https://r2.community.samsung.com/t5/Galaxy-S/3rd-Party-apps-Camera-issues/td-p/4681932

 

 

What is the problem? 

It's not the fault of a specific 3rd party application, because many people have the same problem with samsung phones for almost any 3rd party app. Instagram, snapchat, facebook, whatsapp for example (probably more).

Have exactly the same problem with the camera; 

 

if I take a picture using 3rd party apps like whatsapp, facebook messenger or snapchat the picture comes out a lot darker then in the frame during focusing.

 

When you focus on a dark area, brightness is automatically corrected (increased in this case). But when I snap the picture, the actual phote that is taken is a lot darker.

For example; You open snapchat, you are focusing your phone to make a picture, you think "this is going to be a nice picture, nice lightning." You press the button to shoot the picture and BAMM, the photo is suddenly a lot darker than when you where focusing the camera? 

 

If I use the Samsung camera app, all is fine so I have no problem with the official samsung camera app.

 

I hope that the issue is clear. I hear many people saying that this problem is caused after the update of 13th of june. 

 

Me personally, I do not know if this is the exact date that this problem first accured. But I do know that I have never ever had this problem before. Until since more or less a month ago. 

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
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Beginner Level 2

I've just received an update this morning that seems to have fixed it.

 

'The stability of Camera has been improved.' along with a WiFi stability fix & August security patch.

 

Samsung S10+ Unlocked, UK.

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15 Comments
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Beginner Level 3

SAMSUNG PLEASE WAKE UP 

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Beginner Level 4

Same problem with my note 10 plus. Waiting........

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same issue here... note 10+

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Active Level 7

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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Please fix this issue

It's really annoying and shouldn't exist 

 

Im on my s10 

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You guys forgot note 10 !!! We have the same issue. (Note 10+5g exynos here)

 

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Beginner Level 3

Same issues here - Galaxy S10e

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Beginner Level 3

Yes !! Please fix this, I use my instagram camera as it was perfect lighting on my S10 Note, I take the photos for my business the video stays the same but after a photo is taken and the photo goes dark after you capture the photo.

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Beginner Level 2

It seems to be fixed now in the august security update. 

Snapchat on my phone (S10e) is normal again. 

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