Samsung S25 Ultra Fingerprint

[MohammedBaddali]

Most of the time, the fingerprint sensor on my Galaxy S25 Ultra does not work. It only functions properly after restarting the phone, which is extremely frustrating. I expected a premium experience from a flagship device, but this issue makes me seriously question that.

 In addition, Samsung Wallet frequently fails when making payments. This has embarrassed me multiple times, especially at restaurants, while my friends using Apple devices face no such issues. It’s disappointing and unacceptable from a brand I have trusted for years.

 I upgraded to the S25 Ultra because of my confidence in SAMSUNG, but these ongoing issues are making me reconsider that trust. Please address these problems through a software update as soon as possible. If you continue, I may have no choice but to consider switching to another brand.

 Dear Samsung ; please focus on perfecting the core features of your devices instead of trying to follow trends. Reliability and user experience should always come first.

 Thank you.

[Samsung_specialist]

Thank you for taking the time to share your experience with the Galaxy S25 Ultra. We sincerely regret the inconvenience you are facing with the fingerprint sensor and Samsung Wallet, and we understand how frustrating this can be, especially on a flagship device.

Regarding the fingerprint sensor behavior, please try the following steps to help improve performance:

1. Ensure the device software is updated to the latest available version.
2. Delete existing fingerprints and re-register them after cleaning the screen and your finger.
3. Make sure Screen Protector mode is enabled if you are using a screen protector.
4. Check that no third-party app is interfering by testing the device in Safe Mode.
5. Restart the device after re-registering fingerprints and monitor performance.

Concerning Samsung Wallet payment failures, please note that successful transactions depend on multiple factors, including device status, app version, NFC settings, and bank-side authorization. Kindly ensure:

1. Samsung Wallet is updated from the Galaxy Store and NFC is enabled.
2. The default card is correctly set in Samsung Wallet.
3. You are completing the required verification (fingerprint/PIN).

If the issue persists, card-specific transaction failures should be checked directly with your bank, as authorization and payment processing are bank-controlled.

If these issues continue after performing the above steps, we recommend visiting the nearest authorized Samsung service center for a full inspection of the device to rule out any hardware-related concerns. You can locate the nearest service center using the link below:
https://www.samsung.com/ae/support/service-center/

We also encourage you to submit an error report via Samsung Members so our technical team can analyze the behavior and consider improvements in future software updates.

For any further assistance or follow-up, please reach us through the Contact Us page:
https://www.samsung.com/ae/support/contact/ 

[MohammedBaddali]

Where is this option, how can i find it ?
- Make sure Screen Protector mode is enabled if you are using a screen protector.

[MohammedBaddali]

Already made all steps except using screen protector mode , how can i find it ?

[Samsung_specialist]

Thank you for your update and for confirming the steps you have already completed.

To enable Screen protector mode on your Galaxy S25 Ultra, please follow the steps below:

1. Go to Settings
2. Select Display
3. Scroll down and tap Touch sensitivity
4. Turn on Touch sensitivity (this option increases screen sensitivity and is recommended when using a screen protector)
5. After enabling this option, please restart the device and monitor the fingerprint sensor performance.

If the fingerprint issue or Samsung Wallet payment failures continue after enabling Touch sensitivity, we recommend submitting an error report through Samsung Members so our technical team can review the logs in detail.

Additionally, visiting the nearest authorized Samsung service center is advised to rule out any hardware-related concerns.

You can locate the nearest service center here:
https://www.samsung.com/ae/support/service-center/

For any further assistance or follow-up, please reach us through:
https://www.samsung.com/ae/support/contact/ 

[MohammedBaddali]

Touch sensitivity was open and i turn it off and on , then restart the device but with the same results,
I just would like to say something, i have another phone Galaxy A73 and fingerprint is working very well with screen protector euther , i tries to check it with s25 by more than one device and all has the same problem,,

[Samsung_specialist]

Thank you for your detailed feedback and for confirming the steps you have already completed. We understand your frustration, especially after comparing the fingerprint performance with another Samsung device, and we truly appreciate you taking the time to share these observations.

Based on your confirmation that Touch sensitivity is already enabled and the issue persists across multiple Galaxy S25 Ultra devices, this behavior does not reflect the expected experience from a flagship model. At this stage, we strongly recommend visiting the nearest authorized Samsung service center so our technicians can perform a full inspection and diagnostics to check for any underlying hardware or calibration-related concerns.

You can locate the nearest service center using the link below:
https://www.samsung.com/ae/support/service-center/

Regarding Samsung Wallet payment failures, please note that successful transactions depend on several factors, including NFC performance, device verification, and bank-side authorization. If the device inspection confirms normal hardware operation, we advise ensuring the Samsung Wallet app and device software are fully updated, and that verification is completed correctly before each transaction. Any transaction authorization issues remain subject to bank-side processing.

We also encourage you to submit an error report through Samsung Members, as this allows our technical team to analyze system logs in detail and support future software improvements.

For further assistance or follow-up, please reach us through:
https://www.samsung.com/ae/support/contact/