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12-29-2024 05:13 PM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern regarding battery consumption while using 4K video on YouTube. We would like to inform you that this is not an issue but rather a normal behavior based on device usage. If you use the device for an extended period of time, especially for high-resolution streaming, it is expected that the battery would drain more quickly.
If you continue to face issues with battery performance, we kindly encourage you to follow the link below for helpful tips and solutions steps: https://www.samsung.com/in/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-...
Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
You can reset your device by following the steps:
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then reset (Forgot password) your Google account.
Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.
If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
