Samsung S23 Ultra Front Camera at night problem

[SamJayan]

S23 ultra front camera not working perfect at night.. in low light situation autofocus and picture clarity very bad i will show some sample. I don't know when happend this after update or not i am not noticing because i didn't use camera at night for while so i have no idea.. but its very expensive phone i don't think this is good move on samsung company .. they are just mess up with flagship phone. I feel very sad and thing dont too much money on phone . The developers try to worse our phone after updates.. 

[Wodehouse]

Sorry to hear that you're experiencing issues with the front camera on your S23 Ultra, particularly in low-light conditions. The autofocus and picture clarity problems you're describing are not what you'd expect from a flagship device.

To better understand the issue, let's try to troubleshoot:

1. *Software updates*: You mentioned you're not sure if the issue started after an update. Check if there are any pending software updates for your device.
2. *Camera app settings*: Ensure that the camera app is set to use the front camera and that the settings are optimized for low-light conditions.
3. *Clean the camera lens*: Dirt, dust, or fingerprints on the camera lens might affect image quality. Gently clean the lens with a soft cloth.
4. *Reset camera settings*: Try resetting the camera app's settings to their default values.

If none of these troubleshooting steps resolve the issue, it's possible that there's a hardware problem with the front camera.

Considering the S23 Ultra's premium pricing, it's reasonable to expect better performance, especially from the camera. I recommend visiting a Samsung authorized service center for further assistance. They can inspect your device and provide a more detailed diagnosis.

Remember to also share your concerns with Samsung's customer support team, as they value customer feedback and may be able to provide additional guidance or support.

If this reply answered your query please mark my reply as "resolved" by clicking 3 vertical dots on top right of my reply. Thank you 😊

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[SamJayan]

Already did

[goodthings]

Your's most welcome.

[goodthings]

Your's most welcome to here.

[AudioJack35]

A simple trick tap screen before clicking photo, it resets AF. Works gor both selfie & rear camera

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the following steps to resolve this issue:

● Use a microfiber cloth or a cleaning wipe to clean the camera lens.

● Reset the camera settings: Tap on Camera>Settings>Reset settings>Reset.

● Clear camera application data: Apps>Camera>Storage>Clear Data

● Check app cache: Settings > Apps > Camera> Storage > Clear Cache.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps:

1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.

Warm Regards,
Samsung Customer Support