I'm running a Galaxy S21 FE 5Gthat I purchased on08.04.2023 and got it on14.04.2023. Since last friday thedisplay shows annoying vertical white line. I have observed in the forum that, a large number of S21 FE users have reported similar incident.
I am confident that my device has no history of physical damage and has not been mishandled, dropped from height, or splashed with water.
My queries are straightforward and are given below.
1. If the vertical line issue persists, am I not eligible for a free screen replacement? (I know, I have to pay a nominal engineers' labour charge.)
2. How should I proceed to apply for a free screen replacement from Samsung's end?
I’m reaching out to express my deep frustration and disappointment with my Samsung S21 FE. This device, which was marketed as a premium product, has turned out to be a significant letdown. The persistent white line on the screen is not only irritating but completely unacceptable for a device in this price range.I trusted Samsung to deliver a high-quality product, but this issue has made me question that trust. It’s infuriating that a phone I invested so much in is failing me in such a basic way. I expect better from a company of Samsung’s reputation, and this experience is making me reconsider future purchases from your brand.I demand immediate action to resolve this defect. i went to the service centre and they said they will repair it for Rs 9300 for dsiplay change, i mean seriously why would i pay this much amount for the defect which is not from my fault and after just 17 months of using this phone this is what your product is responding even without any update. This is such a rediculous thing.
My location is Muzaffarnagar, Uttar Pradesh. If I am missing any information, feel free to ask. Any help is appreciated.
As per your concern, we would request you to please share your contact details on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Compser> Select Ask question> select the appriopriate issue catageiry> Type your query and send.)
Post the same in X by tagging samsung india. Because we are just letting know this withing samsung community so it will be withing this, we have to shout it out in public platform like X, instagtam, etc.
So far I never seen any new media or any online news portal speaks about it so we have to first show off to world about this
