I am facing a green line issue on my Samsung S21 FE immediately after the software update on 24 March.
The green line appeared right after the update and is always visible on the screen. There is no physical damage or mishandling of the device.
Earlier, I visited the Samsung service center but was denied free repair due to missing invoice. Now, I have found the original box of the device and can provide it along with all necessary details for verification.
Since this issue occurred right after the official update and is not user-caused, I request Samsung to kindly reconsider my case and provide a free screen replacement or proper resolution.
This issue is already known among multiple users after updates.
Please resolve this as soon as possible, as it is affecting normal usage.
As you have already coordinated with the service center team regarding your device issue, they have provided you with information after physically inspecting the device, in accordance with Samsung guidelines. Please be assured that they have given you all the correct information regarding the repair process for the products.
We suggest that you visit the service center again and submit your device for further processing. Rest assured, we will provide best-in-class services, and the repair will be carried out by trained and certified Samsung engineers. Additionally, all parts used will be genuine.
