Original topic:

Samsung S20 fe 5g fingerprint sensor not working on the same day of delivery

(Topic created on: 05-16-2021 12:41 PM)
rr888
Active Level 2
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Galaxy S

Hi,

I purchased samsung galaxy s20 fe 5g from official samsung shop store online and when i received the product the fingerprint sensor was not working. I called customer care they said go to a service center even tho the service centers are closed. I asked for the replacement of the defected product but then they are asking for Dead on arrival certificate which is issued only if the product is not working fully. They are shipping faulty S20 fe 5g stock and are not giving replacements on new products instead repairs and even tho service centers are closed they are not possible. Kindly help what should I do? Do I need to go to consumer court?

20 Comments
SsoumyaRanjan
Active Level 7
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Galaxy S
Kindly reset once your device
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rr888
Active Level 2
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Galaxy S

I have done that twice not working!

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SsoumyaRanjan
Active Level 7
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Galaxy S
I am really sorry but i don’t have any idea about this.
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rr888
Active Level 2
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Galaxy S

thanks for the concern.

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FEUser
Active Level 5
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Galaxy S
you should contact customer service toll free.
rr888
Active Level 2
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Galaxy S

I already have. They are not replacing.

FEUser
Active Level 5
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Galaxy S
did you mention lockdown and service centre currently not open?? what's their response?
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rr888
Active Level 2
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Galaxy S

yes I mentioned they are sending me same email again and again: that you need to go to service center for DOA certificate even tho I said service centers are closed. And pickups can be easily arranged for replacement as they are allowed by the govt.

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TimonN
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Galaxy S
Raise issue via email to Customer care.
Write to CEO via email.
Have you asked for replacement or refund from Samsung Shop immediately?
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