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05-16-2021 12:41 PM in
Galaxy SHi,
I purchased samsung galaxy s20 fe 5g from official samsung shop store online and when i received the product the fingerprint sensor was not working. I called customer care they said go to a service center even tho the service centers are closed. I asked for the replacement of the defected product but then they are asking for Dead on arrival certificate which is issued only if the product is not working fully. They are shipping faulty S20 fe 5g stock and are not giving replacements on new products instead repairs and even tho service centers are closed they are not possible. Kindly help what should I do? Do I need to go to consumer court?
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05-16-2021 01:01 PM in
Galaxy S- Mark as New
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05-16-2021 01:04 PM in
Galaxy SI have done that twice not working!
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05-16-2021 03:43 PM in
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05-16-2021 06:32 PM in
Galaxy Sthanks for the concern.
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05-16-2021 05:54 PM in
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05-16-2021 06:33 PM in
Galaxy SI already have. They are not replacing.
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05-16-2021 06:39 PM (Last edited 05-16-2021 06:40 PM ) in
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05-16-2021 08:22 PM in
Galaxy Syes I mentioned they are sending me same email again and again: that you need to go to service center for DOA certificate even tho I said service centers are closed. And pickups can be easily arranged for replacement as they are allowed by the govt.
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05-16-2021 07:31 PM in
Galaxy SWrite to CEO via email.
Have you asked for replacement or refund from Samsung Shop immediately?