Jitti
Active Level 6
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Galaxy S
Hello Guys
I have been facing problem in my wired AKG C type earphone comes with S20 Plus. The sound coming from right side earpiece is very low in comparison with left side one. No bass only high tone is heared. I dont know whether it is normal or really a problem with earphone. Please guys share your opinions and suggestions how to get them repaired.
4 Comments
ℋᏉᎮ
Active Level 2
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Galaxy S
Seems to be an issue if jack connection is proper and equalizer is default , only service center might help getting them replaced.
Jitti
Active Level 6
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Galaxy S
Jack connection is ok and equalizer is also default. I have tried these earpones on other Samsung phone but the problem is still there. You are right I should visit servuce center.
ℋᏉᎮ
Active Level 2
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Galaxy S
Yup only service centre can address your issue
cs-member13
Expert Level 1
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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