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10-29-2020 08:15 AM (Last edited 10-29-2020 08:19 AM ) in
Galaxy SBought Samsung S20+ last week and I am happy with the features provided. At the same time, I am very unhappy that I could use those features. I am facing overheating issues from the first day of usage. The phone gets heats up when the camera app is used for 2-3 mins. As per Accubattery app details, the temperature rises from 37 to 44-degree Celcius while I used the camera for about 10 mins with auto-brightness. The temperature falls down as soon as the camera app is closed. The phone battery drains so fast that for average usage I get less than 8 hrs.
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10-29-2020 08:23 AM in
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10-29-2020 09:21 AM in
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11-02-2020 09:12 PM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/
To resolve your device battery drain issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-mobile-battery-drain-issue/
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support