Original topic:

Samsung S10+ Wifi issue

(Topic created on: 07-17-2020 10:36 PM)
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Goodgodbhanu
Active Level 4
Options
Galaxy S
Since the launch of Android 10/one ui2.0 Samsung s10 plus has veen having WiFi issue. However, the latest software update has made it worse. When the WiFi is on if I turn on mobile data the WiFi either gets switched off or gets disconnected,  sometimes it says WiFi connected but no Internet. 

Why is samsung struggling to fix one small issue? It's been more than a year now and with each update issue is only getting worse. 



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3 Comments
chitti1998
Expert Level 1
Galaxy S
try resetting network settings and check once.
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samadghori
Active Level 3
Galaxy S

Bhai kuch nahi hona in sab se Samsung bhi kuch nahi karegi 

Use phone bechna tha usne bech diya uska kaamkhatam ho gaya 

Mein warranty ke chakkar mein 6 Mahine se service center ke dhakke kha raha hu 

Mera ref. No 8448183149

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cs-member13
Expert Level 4
Galaxy S

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve "wi-fi" issue kindly follow the given below steps:

1. Reset Network Settings:-Go to apps screen >Settings >General Management >Reset >Reset Network Setting.

2. Reset the device:-Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Tap on Settings>Tap on General Management>Tap on Reset.

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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