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Active Level 1
It had been 15 days since I'm using my phone, My mobile is heating up very badly.. Though I don't even use any unnecessary apps or gaming. I feel this might be the problem with Software update & I had tried all the troubleshooting steps provided from the service center. Samsung please fix this issue in the next UI Update. 

Thanks
7 Comments
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Active Level 7
WOW, youtubers having over a million subscribers who reviewed this product said that there is no heating issue at all even after playing graphics intensive games like PUBG and here we have a user complaining about heating issue😝

Try to put your phone into medium power saving mode where it caps maximum CPU usage to 70%.

Incase this doesn't solve your heating issue contact those YouTubers having million of subscribers praising this overpriced plastic container.
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Active Level 1
Very Annoying thing.. I'm using it with power saving mode as u mentioned... It never worked, Might be small 5-10% difference But I dont feel.. Still heating issue is very high.
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Active Level 7
Install CPU Z and post your thermal reading while phone is idle for a hour
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Active Level 3
nah dude been 20 days here no heating issues at all even during antutu the phone was normal to the touch,it even scored 474k
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Active Level 3
maybe ur phone is a dud
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Active Level 7
Actually few people had developed habbit of spamming here as for spending their free time and thinks rest of the guys giving suggestion are getting paid from Samsung. These guys are not humans

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Stay Home, Stay Safe, Stay Healthy as each one of us contribution to lockdown can only break the chain of China virus
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Active Level 3

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

Kindly follow below mentioned steps to resolve your issue: 
1) Turn off Wi-Fi, GPS, Bluetooth etc. : Swipe down the notification panel > Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features.

2) Decrease the screen brightness: Decrease the screen brightness sometimes high brightness level may cause the heating issue.

 

For heating issue kindly follow the below link and perform the troubleshooting steps:-

https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

 

If issue still persist, kindly send us log file through error report section from Samsung Member within 15 minutes of issue occurrence, this will help us to assist you better. (Samsung member > Get help > Send feedback > Error report > Select the issue).

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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