Samsung Pay issues - S24 ultra

[Hanialsekiti]

I am facing a challenge with Samsung Pay. I am unable to use my fingerprint as usual, and I am unable to use the PIN in payment options. Is anyone else experiencing this issue with Samsung Pay's payment options?

[mZoOnY]

Changed the screen protector lately?

You can set another fingerprint to make sure

[Hanialsekiti]

I didn't change it, and I opened a screen lock that works with fingerprint, until you change the settings does not work in Samsung Pay

[Samsung_specialist]

We're sorry to hear about your experience.

To assist you further, follow these steps:
1. Settings > Software update > Download and install > Download > Install now.
2. Go to the Settings => select Device Care =>Optimize now.
3. Ensure you are using a local SIM card inserted in SIM slot 1.
4. Delete the current Wallet app from your device.
5. Re-download the Samsung Wallet app exclusively from the Galaxy Store to ensure you have the correct regional version.