Original topic:

Samsung Music crashing after the software update

(Topic created on: 07-18-2020 09:09 PM)
Ibrahimmz
Beginner Level 2
Options
Galaxy S
Unable to launch samsung music ,issue started after installation of new security updates 
I have tried clearing cache 
Please advise 
5 Comments
Galaxy S
what error message u get... or just app is not opening ?
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MohammedSijah
Expert Level 1
Galaxy S
Hi, first of all, please check whether your apps are up to date from both stores. After that, wipe your cache partition
(Switch off your phone. Press and hold, power key, Bixby key and volume up key for 4-5 seconds till the phone turn on. You will reach the recovery mode.
Use your volume keys to navigate to 'wipe cache partition.' Use power key to select and confirm. Then reboot your device.
Normally this will not erase any of your personal data or settings.)
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Members_Admin
Community Manager
Options
Galaxy S

Samsung Music can be uninstalled.

 

Please uninstall and re install again from Galaxy Apps.

 

Thank you.

Ibrahimmz
Beginner Level 2
Galaxy S
all apps are updated on both stores, i did restart and clear cache , but app is not opening, when i tap it shows animation like its opening but blank white page
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Samsung_specialist
Community Manager
Options
Galaxy S

Hey there,

Can you please contact our call center on 800 7267864 and request Remote Management to help you with your concern.

Thank you

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