Original topic:

Samsung Music Bug

(Topic created on: 10-18-2023 01:36 AM)
232 Views
RaheemKhaled
Active Level 3
Options
Galaxy S
This is a problem with the Albums section where the music get split into two or three folders even though the music match in every detail is the same, downloaded from the same sorce at the same time, and this is a problem only on my Galaxy S22 running android 13, but on my Galaxy S8+ with the same library, there is no problem 

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8 Comments
RaheemKhaled
Active Level 3
Galaxy S
+ I'm using the latest version+ cleared data+force stopped the app+restarted the phone, nothing changed, the problem is there for months now
0 Likes
SUKING
Beginner Level 2
Galaxy S
Try to update the app
0 Likes
RaheemKhaled
Active Level 3
Galaxy S
Already wrote that it's updated
0 Likes
Infinity53
Expert Level 4
Galaxy S
There might be an update
0 Likes
RaheemKhaled
Active Level 3
Galaxy S
Already wrote that it's updated
0 Likes
Samsung_specialist
Community Manager
Options
Galaxy S

We appreciate your patience as we work to resolve the issue you are currently experiencing with your device. To address this matter, we recommend the following steps to reset your app preferences:

Open Settings on your device.
Tap "Apps."
Tap on the three-dot icon located in the upper right-hand corner.
Select "Reset App Preferences."
Confirm the action by tapping "Reset Apps."
After completing these steps, please restart your Samsung Galaxy device.

Resetting app preferences can often resolve issues related to app behavior or settings.

0 Likes
RaheemKhaled
Active Level 3
Galaxy S
I did reset the app preferences but the problem still there
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RaheemKhaled
Active Level 3
Galaxy S
Apparently this can be solved just by editing any thing in the song or adding space to the name, it merge again
0 Likes