Highlighted
Active Level 3
Since beta updates for Samsung Galaxy S9, we are facing issues with messages app,
Notifications doesn't work for all the sms received. We have to check the app frequently to see if there is new sms received or not.
After the stable release, this issue still persists. Samsung should have a priority check on this issue.
5 Comments
Highlighted
Active Level 3
I don't have cc cleaner installed,
as suggested earlier, I even tried disabling edge notifications but that didn't work too
Reply
Loading...
Highlighted
Active Level 3
This is how a flagship phone is killed by Samsung,
I'm relying on google messages for now which seems to be working fine.
Reply
Loading...
Highlighted
Expert Level 5
yeah, even me so installed Google messages app now and its working fine.
Reply
Loading...
Highlighted
Moderator
Moderator

Hey, if you're still facing the same issue, then please replicate the issue and do the following:

 

  1. Record it or take a screencast of the issue in action.
  2. Share dumpstate logs with the customer care

 

Here are steps to take dumpstate logs:

  1. Replicate the issue
  2. Dial *#9900# in calling app
  3. Choose "Run dumpstate/logcat"
  4. Click "copy to sdcard" when completed.
  5. Find [My File > Storage > Log folder]
  6. Compress the log folder and share with customer care or feedback section.

 

You can also check this link which explains the entire steps to send feedback: https://r2.community.samsung.com/t5/Community-Guidelines/Send-Feedback-Report-a-Bug-to-Samsung/m-p/3...

Reply
Loading...
Highlighted
Active Level 3
link seems to be old, can you provide a new link for uploading the logs?
Reply
Loading...