Original topic:

Samsung Keyboard Sticker Issue

(Topic created on: 07-16-2024 12:24 PM)
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Sibi_Anandh
Active Level 7
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Galaxy S
It has been more than 2years since many people here complained about this, samsung keyboard fails to send bitmoji stickers and samsung ar stickers as stickers in WhatsApp and instead sends them as pictures! This issue is not happening with gboard and many users have raised a complaints regarding this and I even sent bug report 3 4 times and still it's not fixed and even after sending bug report samsung admins are asking to send bug report! What's the point of this forum if you don't fix the issue this is happening since oneui 4 now we are in one ui 6.1 with oneui 7 around the corner in 6 7 months still this is not fixed!
For this sole reason of not being able to send the bitmoji stickers and samsung ar stickers as stickers in whatsapp I am using gboard! Despite samsung keyboard having so many useful features! Pls fix this 
2 Comments
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we want to inform you that you have already shared the log files regarding your device issue with our dedicated team and got a revert from their end. Still, as your issue has not been resolved yet, So, we would request you to please share log files once again through the Samsung member application. Our team will analyze your device issue and share the same with the higher technical department.

Path: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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Sibi_Anandh
Active Level 7
Galaxy S
This is a bug that can be found in 2seconds and recreated from ur side....go to whatsapp open samsung keyboard and send any stickers it won't go it will show them as pictures, now install Google keyboard and repeat the same it will work....and you guys are not fixing and keeping this issue for 2 longggg years
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