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07-16-2024 12:24 PM in
Galaxy S
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07-18-2024 03:13 PM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
As per your query, we want to inform you that you have already shared the log files regarding your device issue with our dedicated team and got a revert from their end. Still, as your issue has not been resolved yet, So, we would request you to please share log files once again through the Samsung member application. Our team will analyze your device issue and share the same with the higher technical department.
Path: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Warm Regards,
Samsung Customer Support
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08-11-2024 11:17 AM in
Galaxy S