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08-29-2023 04:33 PM in
Galaxy STo: Samsung india
I am writing to express my extreme disappointment with Samsung India's refusal to repair or replace my Samsung S21 Ultra display.
On 22 August 2023, I updated my phone's software to the latest version. After the update, a large green line appeared on my phone's display. I immediately contacted Samsung India customer service and was told that the issue was due to a software bug and that a fix would be released soon.
However, the issue has not been fixed yet and Samsung India is now refusing to repair or replace my phone's display. I have been told that the damage is due to "mishandling" and that it is not covered under warranty.
I am very upset with this response. I have always been a loyal Samsung customer and have never had any issues with my phones before. I am also very careful with my phone and have never mishandled it.
I believe that Samsung India is trying to avoid responsibility for this issue by blaming me. I am also concerned that this is a widespread problem and that Samsung India is refusing to repair or replace many phones that have been damaged by the latest software update.
I am therefore writing to you to demand that Samsung India repair or replace my phone's display immediately. I am also requesting that you investigate this issue and take steps to ensure that it does not happen to other customers.
I am attaching
photos of the damaged display as well as my proof of purchase. I am also willing to provide any other information that you may need.
I am very disappointed with Samsung India's handling of this matter. I have always been a loyal customer and have never had any issues before. I am now considering filing a complaint with the consumer court and also posting my experience on social media.
I hope that you will take my complaint seriously and resolve this matter as soon as possible.
Thank you for your time and attention to this matter.
Sincerely,
Achal Sengar
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08-29-2023 06:00 PM in
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08-29-2023 06:03 PM in
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08-29-2023 07:05 PM in
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08-29-2023 06:04 PM in
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08-29-2023 07:06 PM in
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08-29-2023 07:13 PM in
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08-29-2023 07:21 PM in
Galaxy SLoad kar du and don't worry mobile neat and clean h.
Middle class me hum sab costly thing ka khud se bhi jyada khyal rakhte hain...
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08-29-2023 07:28 PM (Last edited 08-29-2023 07:28 PM ) in
Galaxy S