I have been using Samsung smartphones past 10 years continuously. Never had any issue so far. Not that I have used only the flagship ones, but have used budget and mid ranged devices also. Starting from samsung galaxy s duos to presently using Samsung galaxy S22 plus, I have been an Admirer of Samsung Mobile phones so far.
Now, this S22 plus got a "Green line" on the left side of the screen. Upon inquiry I came to know that free display replacement is available only for S21 series and S22 ultra particulary.
I just want to say, with this much attachment and loyalty maintained over the years, if someone like me is not getting a free replacement, then why to go with a brand for life time. And yes, if by now someone started judging me, let me clarify one thing, I think and I ask Samsung to implement free screen replacement after checking whether there is any physical damage or not, for all the devices without any time limit of usage after purchase.
No customer should go through this kind of situation.
We strive to provide an impeccable product experience. Our products go through rigorous quality checks that are recognized globally.
We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.
We would kindly request you to visit the service center, and we hope they will be able to assist you after inspecting your device. According to Samsung policies, repair charges may apply. They will ensure you receive original parts at a genuine cost along with a service invoice.
Additionally, we are taking your valuable feedback regarding the extension of the list of models for the display policy into consideration.
Thanks for the response. I am ready to pay the repairing costs including the cost of parts, only when the device got Green Line for my usage faults. I have been using this S22 plus for 2 years now, and it never fell down or got any scratches so far. I have contacted the customer care over telephone and they said s22 plus is not eligible for free screen replacement. I will visit my service centre only if you assure me of free screen/display replacement (provided if you find and dent or scratch in my device I will pay the actual cost too). I am saying this because, I have to travel 50 kms to visit nearest service centre, so it would be very hectic and unnecessary for me to visit the service centre just for getting it diagnosed for a dent or scratch and all.
I faced this on my Samsung S22 plus bought in 2022 . Vertical green line on left hand side all along display
Went to local service center. They said I have to pay Rs. 14000 for screen replacement.
Did error report, At the call center where I was answered very rudely. With the same reply.
My phone is just 2 years old.
One Plus is offering lifetime free replacement for all One Plus phones with this issue but apparently Samsung is too poor to support its loyal customers.
My other phone S21 got screen replacement one month ago.
For this phone which cost around 90K I was told it is not in the policy.
I came to know few customers were given screen replacement for same product than why I was denied.
