Original topic:

Samsung Galaxy S21 FE: A Disappointing Experience for a Loyal Customer

(Topic created on: 06-09-2024 02:42 PM)
639 Views
RanjeetPatra
Active Level 3
Options
Galaxy S

I have been a proud owner of the Samsung Galaxy S21 FE, a device that served me flawlessly until the April 2024 software update. This update brought an unexpected and frustrating issue: a large white line appearing on my display while watching movies. This sudden problem left me bewildered as I had not done anything to cause it.


Service Center Visit:


Hoping for a quick resolution, I visited the nearest Samsung service center. After diagnosing my phone, the technician informed me that the display needed to be replaced. To my dismay, since my device was out of warranty, I was told I would have to bear the cost of the replacement. Is this fair treatment for a loyal Samsung customer?


A Trust Broken:


There are numerous brands in the market, but I chose to trust Samsung. Unfortunately, this issue has shattered that trust. Despite repeatedly calling Samsung customer care, hoping they would address the issue free of charge, I received no help. They merely registered the complaint and did nothing further.


Daily Embarrassment and Disappointment:


This white line on my display is not just a technical issue; it has become a daily source of embarrassment, especially when taking selfies. It has negatively impacted my experience with a device I once loved, leading to frustration and disappointment.


A Call for Fair Treatment:


I believe that Samsung should take responsibility for issues arising from their software updates for every customers. It's disheartening to see such a lack of support, and I hope Samsung reconsiders their approach to customer service in such cases.

12 Comments
srb97
Beginner Level 2
Galaxy S
S21 FE network issue after latest update
RanjeetPatra
Active Level 3
Galaxy S
I've completed all these procedures but still no one helped me.
0 Likes
rockzzz
Active Level 8
Galaxy S
Me to waste sasmung
shamceee
Active Level 1
Galaxy S
Same issue.. white line appeared my s21 fe
cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to please share your contact details on the Samsung Members Application (Open Samsung Members Application > Support> Ask question > Type your query > Send).

Warm Regards,
Samsung Customer Support

RanjeetPatra
Active Level 3
Galaxy S
I did it but they're telling that there's no such policy to repair the device in free of cost. The issue happened due to software update. This isn't fair that I've to pay to fix this issue.
0 Likes
sapna10000
Active Level 1
Galaxy S

Same issue with my Samsung S21FE. The Samsung support even charged me Rs 177 last week to register my complaint just to come back to me with the same answer that the device is out of warranty and the display will have to be repaired at a cost. Really disappointing!

RanjeetPatra
Active Level 3
Galaxy S
Don't waste your money to repairing this phone. Who knows this line will not come again after changing the display! It'll be good to raise complain against Samsung in consumer affairs by calling on 1915.
0 Likes