Somehow its back panel got loose automatically when it was inside the pocket and considering IP68 rating I didn't care about the water which was splashing/falling on me. And now I think device has a water damge.
Can I claim a replacement or something in this case, since back panels are not supposed to come off on their own?
Service center will fix the back panel issue but ur phone will be in perfect condition , many user face this back panel loose issue , even i faced the same and Service center fixed it free of cost by applying new seal,
Same happen with me too. I went to servicing center and they changed water resistant coating. That time I replaced my battery. Total cost me 2500 rupees
Warranty covers you for 1 year only. Anything after that doesn't comes under warranty and the company isn't liable to provide free service unless it's a widespread manufacturing defect. So I guess you'll have to pay for it.
It should not be but it could be due to any reason and no company will take one or two such cases seriously. Moreover I would like to inform you that the phones with IP rating are water "resistant" not water "proof", its a term used by companies to save their backs. If a phone gets water damage they will refuse to service without cost even under warranty.
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